FAQ

How can I book my room at Heathfield?

Ahe Applying to Heathfield page explains what you need to do.

What, just £396 per month (2018/19 prices)? All bills included?

Yes, the monthly rent is £396 (2018/19 prices). There are a few larger rooms available at £410 per month (first come, first served).

See the Booking and prices page for details of what's included in the rent, and what extras are available.

What do I get for the money?

The rent includes all bills (electricity, heating and hot water, maintenance and waste removal), high-quality connectivity throughout the building, use of the on-site study room, secure bicycle storage, and 24/7 management services. (We recommend that you insure your possessions, as this is not included.)

Can I come and see Heathfield before committing myself to a tenancy?

Yes, we strongly recommend that you view Heathfield before you sign up. 

Get in touch using the phone number or email address in the page header, and we will be happy to welcome you on a day that suits you.

Can I try before I buy?

Yes.

We ask all applicants to visit Heathfield before signing a tenancy to secure their room. However, if you're living several thousand miles away that may not be possible.

Our 'Try before you buy' option is for you. You can apply to book a room for 7 nights for £140. We send you a Paypal invoice – you don't need a Paypal account to pay this – and once you've paid the room is firmly reserved for you.

When you arrive, you have 7 days to explore other accommodation options if you want to. Of course, we hope you'll like Heathfield best. If you decide to sign a full tenancy agreement with Heathfield, the £140 you've paid will be deducted from your first month's rent.

See full details of the offer on the Applying to Heathfield page

How will I pay?

Our agents, Home Let, will help you set up a standing order for the monthly rent payments.

Is my deposit safe?

Yes, it is protected under the Tenancy Deposit Scheme (Insured)

Can I have a shorter contract, or end it early?

We aren’t able to offer shorter contracts (please don’t ask us to, we can’t). However, if you need to be here for more than 46 weeks (e.g. postgraduates), please come and ask and we can probably extend your contract.

Why?

The standard length of contract in NUA campus accommodation is 46 weeks. At UEA, on-campus rooms are offered to first-year students in a 38-week contract. As on-campus spaces are limited, from the second year onwards nearly all students have to live off campus, and most find accommodation in the private rented sector. 

In the private sector,  standard contracts are usually for at least 46 weeks and quite often run for the full year, i.e. 52 weeks. The monthly rent is often lower than at Heathfield, but very often this is because the amount is exclusive of bills, i.e. for rent only, and bills (electricity, gas, internet etc.) will be extra.

Here at Heathfield we have opted to use a 46-week contract as standard. This allows us to set the rent, inclusive of all bills (except use of the laundry facilities), at a level where we can pay those bills while keeping housing costs affordable. 

The only exception to this is for students visiting Norwich for one semester only under the ERASMUS scheme. If this is you, please get in touch to discuss your particular situation.

How do I get to Heathfield?

The Location page shows how to find Heathfield.

Do I need to bring my own bedding?

If you choose to, you may. Alternatively, on arrival you will be able to buy a bedding pack (see  the 'What to bring' section on the Your accommodation page)

Do you provide meals?

No, the accommodation is self-catering. Each flat (6-8 rooms) has a purpose-built kitchen equipped with two large fridge-freezers, two sinks, two cookers, a microwave and a kettle. Each student has one lockable cupboard to keep their own supplies.

What should I bring with me?

We’d recommend avoiding bringing too much, but your essentials should include:
• proof of ID (eg passport)
• your Heathfield booking documentation

For further suggestions, see the What to bring section of the Your accommodation page.

Do I need to bring my own crockery, cutlery and cooking equipment?

Each student kitchen will be equipped with basic crockery, cutlery, pans and utensils. The Students' Union at UEA holds a pots and pans sale before the start of term. We’d advise you to wait before getting too much, and pool equipment with your flatmates.

Do you have a women-only flat?

Yes, one of the flats is for women only. Please use the access requirements question in the Application form to let us know if this is your preference. 

What about cleaning?

The common parts (main corridors) are regularly cleaned, and student showers, toilets and kitchens (but not lounges) are cleaned weekly.

We expect our residents to be considerate to their flatmates and the housekeepers and always leaving the shared facilities clean and tidy, as they would wish to find them. The housekeepers are not expected to do students' washing up, and can't clean properly if there is too much in their way!

May I hang pictures on the walls?

You are very welcome to bring posters, photos and pictures. Each room has a notice board. Many also have a picture rail, and picture hooks are available to buy. Please do not attach anything to the walls with sticky tape or with blue or white tack; they will damage the paint – and your deposit!

Will my bicycle be safe?

Cycling is an excellent way to get around Norwich. Heathfield provides covered secure cycle storage. However, we recommend that you invest in a good cycle lock (D-locks are recommended) to secure your bike both on- and off-site.

Who else will be in my flat?

Follow us on Facebook and on Twitter at @HeathfieldNwch. When you’ve booked you can find your new flatmates and start getting to know them.

What will my address be?

Each flat (A, B, C, D, E, and F) will have its own postbox in the Reception area. So if you live in Flat A, your address will be:

[Your name]
Flat A,
Heathfield
62 Cannell Green
Norwich
NR3 1TT

Can I bring a car?

Yes, but a parking space costs £12/month. However, if you are registered disabled and need a car, there is no parking charge.

How reliable is the internet service at Heathfield?

The internet service here is very reliable. We use StudentCom, the specialist student residence sector of CableCom, who have very recently rebranded as Glide.

They provide 24/7/365 service, and the 150Mb delivered to Heathfield is due to increase in increments of 10Mb on an annual basis. From 1st September it will be 160Mb, then from 1st September 2019 it will be 170Mb etc. The wifi service covers the whole building, and each room has its own individual data point and data cable so that residents can use a wired connection.

At the time of writing (June 2018) the monthly service reports so far received show that in January 2018 the total service up-time was 99.9%; in both March and April it was 99.99%, and in every other month since we opened in September 2017 it was 100%.

Will I need a TV licence?

Yes, if you intend to watch TV, by law you need a licence. When you arrive at Heathfield you will be find a hard copy of this information in your Welcome pack. It explains what you need and why.